Most Common Asks

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Sauf indication contraire, tous les prix sont en dollar canadien.
Oui. Elles sont automatiquement calculées et ajoutées au coût de votre réservation.

Select your pickup and dropoff locations and dates in the booking box on the left, click on "Rent an RV" and away you go! CanaDream's real-time availability and pricing will let you see the price of your RV vacation immediately.  Le prix qui figure sur le devis que vous avez reçu est valable pour une durée de cinq jours maximum à compter de la date d'émission du devis. Au-delà de cinq jours, le devis n'est plus valable et il est nécessaire d'établir un nouveau devis.

A booking is only confirmed when we receive a $ 500.00 deposit. Si la date de réservation se situe 30 jours avant la date de départ, l'intégralité du paiement vous sera demandée au moment de la réservation. Please contact our reservations department between 08:00 and 17:00 MST at 1-888-480-9726 (toll free within North America), or 403-925-255-8383 if calling from Calgary, Alberta.   You may also contact us by email at booking@canadream.com.

Le paiement complet est exigé 30 jours avant la prise en charge du véhicule. We are happy to accept payments made by Master Card, Visa or American Express credit cards. Tous les Invités doivent présenter une carte de crédit valide au moment du départ (voir la section Dépôt de sécurité).
Si vous disposez d'un permis de conduire en langue anglaise, il vous est inutile de vous en procurer une version internationale. Si votre permis de conduire n'est pas en anglais, nous vous conseillons vivement de vous munir d'un permis de conduire international et du permis délivré par votre pays. Pour des raisons linguistiques, un permis de conduire international sera plus facile d'utilisation au Canada et aux États-Unis. Veuillez noter qu'un permis de conduire international seul n'est pas valide pour conduire au Canada et aux États-Unis. Le permis international doit donc être accompagné d'un permis de conduire valide dans votre pays.
While we are happy for our Guests to book for any number of nights, we have a minimum rental charge based on 7 nights year-round.  The cost will vary and is dependent on rates applicable at time of booking.
If you are travelling with CanaDream in 2019, we regret we are unable to allow pets.  Service animals can travel in our RVs free of charge with prior permission and proof of service certification.

We are happy to say that, from 2 December 2019, our pet policy is changing and we will welcome your pet travelling with you with payment of a pet fee.  We ask that Guests tell us in advance if they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the RV. Should additional pet cleaning be required at drop off, extra cleaning charges will apply.
Smoking of any kind is not permitted in our RVs. This includes cigarettes and recreational cannibis. If cigarette or cannibis use is detected in the unit at drop-off, a defuming and sanitizing charge will be applied. See our pricing page for current charge.
We are happy to provide convenience kits for a small additional fee.  ​See our current pricing sheet for more details. One convenience kit is required for each person travelling.  For information about what is included in our convenience kits, please click here.

 
Generally speaking, you are permitted to travel on any roads in the United States and Canada which are federal or provincially numbered roads.  Travel on any roads in the United States is subject to our US driving surcharge.  Travel in northern parts of Canada is subject to our Northern Surcharge.

Guests are however not permitted to travel on some routes in the Yukon and Alaska, along with roads in Northern Quebec and Labrador at any time.  See "Prohibited Travel Areas" and "Restricted Travel Areas" in our FAQ section for full details of these routes.

There are some urban restrictions within Canada and the United States where Guests are not allowed to park or travel through.  Please see "Urban Travel Restrictions" in our FAQ section for details.

 

Transfers effective from 1 April to 31 October 2019

CanaDream vous offre volontiers une navette entre nos agences et l'aéroport local ou les hôtels situés à proximité de l'aéroport.  

CanaDream Station Transport Coût
Calgary Oui Gratuit
Edmonton Oui Gratuit
Halifax Oui Gratuit
Montreal Oui $90 round trip
Toronto Oui Gratuit
Vancouver Oui Gratuit
Whitehorse Oui Gratuit
Guests should call the pick-up location to pre-book their transfer after 8am on the morning of pick up. 

Luggage Restrictions:
Passengers using the transfer service are allowed 1 suitcase and 1 hand luggage item per Guest.

Note: Unfortunately due to space restrictions in our transfer vehicles we are unable to guarantee the transfer of bikes, large sports equipment or excessive luggage. Please call to discuss your transfer requirements and we will advise if this is possible, otherwise a private transfer (at own cost) will need to be arranged.  

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Transfers - effective from 1 November 2019 onwards

CanaDream is happy to offer a transfer service or a paid private taxi service as outlined below.

CanaDream
Station
Operated
By
To Airport/
Airport Hotel
From Airport/
Airport Hotel
Guest Charge   Cost $ Cost $
 Halifax CanaDream Shuttle 10  10 
 Toronto CanaDream Shuttle 15    15 
 Montreal CanaDream Shuttle 55  55 
Guest reimbursement
 Whitehorse Private Taxi 10  10 
Calgary Private Taxi 25 25
 Vancouver Private Taxi 30 30
 Edmonton Private Taxi 40  40 
Downtown transfers are not available, except in Whitehorse. 

Transfer/Taxi Procedures:
CanaDream operated transfers
  1. Guests should call the pick-up station the day before pick up or after 8 am on the morning of pick up to pre-book their transfer. Guests will be told the time to be ready for the Canadream shuttle and where to meet it.
  2. Drop-off transfer will be arranged at time of drop off.
Luggage Restrictions:
Passengers using the CanaDream transfer service are allowed 1 suitcase and 1 hand luggage item per Guest. Note: Unfortunately, due to space restrictions in the CanaDream transfer vehicles, we cannot guarantee the transfer of bikes, large sports equipment or excessive luggage.
Please call us before pick up to discuss transfer requirements and we will advise if this is possible, otherwise we will be happy to arrange a private transfer at the Guest’s own cost.

Private taxi transfers
  1. Guests should call the pick-up station the day before pick up or after 8am on the morning of pick up to be given a check-in time. Guests should then plan to arrive on time at the station according to their scheduled pick-up time. The taxi reimbursement will be processed at check in. Guests must present their taxi receipt at check in to verify their transfer was from the airport or airport hotel (and downtown for Whitehorse). Note the Private Taxi offer is only applicable for the stated stations and strictly from the airport or airport hotels.
  2. CanaDream will arrange for the drop-off taxi.
Le prix de la location comprend un conducteur. There is an additional driver charge  per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.